Help Desk Hub

Submitted by Peggy Myers, Technical Support Coordinator, DLT

The Help Desk Hub, which provides peer-to-peer sharing, ITS alerts, and other support information, was launched on August 14^th. DLT’s Senior Director, Mairéad Martin, took the audience in Foster Auditorium and MediaSite live for a tour and discussion of the new web site, found at https://communityhub.libraries.psu.edu/HelpDesk.

If you haven’t had a chance to try out the Help Desk Hub, we encourage you to do so. Log on with your Access ID and password and share your ideas by submitting a comment on an existing conversation or start one of your own. While you are there, take a look at the Message Board, ITS Alerts or try out the ITS Knowledge Base. And of course, you also can submit and review Libraries Help Desk Requests from the Hub.

If you missed the presentation, you can still view it via MediaSite Live at http://live.libraries.psu.edu . The presentation is entitled “UL Help Desk Community HUB” and the open presentation does not require a log on.