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Self-Service Help
Try some of these first. Someone may have already solved your problem or answered your question for you.Lynda.com - technology training video tutorials available to Penn State faculty, staff, and students. Use them troubleshoot a problem, learn a new technology, or answer a desk question! Topics range from Microsoft Office, Adobe products, Google Applications, AutoCAD, and more...
I-Tech Technology Training - I-Tech's collection of training documents. Many of these were created in response to your questions. If it's not in there yet, let us know; we'll add it!
Training (Libraries Intranet) - a directory of links to training resources, including those from Access Services, CMS, Desk Tracker, Discovery Day, DLT, Human Resources, I-Tech, ITS, and more... If it's not in there yet, let us know; we'll add it!
Technology Training Community - a community hub provided by ITS Training Services, with forums on Adobe, Microsoft, Google, Oracle Calendar, Wikispaces, etc. You can subscribe to all forums or just individual ones to have the posts of helpful hints delivered to your RSS feed reader automatically!
ITS Knowledge Base - a search-able knowledge base on Penn State-specific technology information
HelpDesk Community HUB - provides information from DLT related to Libraries-owned machines and Libraries-hosted services. Alerts specific to these machines and services will be posted here.
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Full Service Help
Turn to these places for full-service assistance!Libraries HelpDesk - provides assistance with Libraries-owned machines and Libraries-hosted service such as Unicorn, the CMS, or Libraries E-Mail (psulias).
ITS HelpDesk - provides assistance with services such as Oracle Calendar, ANGEL, Wikispaces, Blogs@PSU, or Penn State E-Mail (psu).
For more on troubleshooting and IT Help, check out this post on IT Self-Help.
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