Penn State Adobe Connect FAQ

Q: Who can use Adobe Connect?
A: Adobe Connect can be used by anyone with a Penn State Access Account (faculty, staff, and students) or Friends of Penn State Account (https://fps.psu.edu/mkuser/index.html). First-time Friends of Penn State (FPS) Penn State Adobe Connect users must go to http://meeting.psu.edu/login to login before attending any Adobe Connect sessions.

Q: What machines have Adobe Connect installed on them?
A: Machines with a current Web browser should be capable of running Adobe Connect. For more details on the specific requirements, see http://meeting.psu.edu/requirements

Q: What do I need to do to participate in an Adobe Connect session?
A: http://meeting.psu.edu/quickstart

Q: Does I-Tech lend equipment (headsets, microphones, cameras, etc.) for Adobe Connect to University Libraries faculty and staff?
A: No. It’s a good idea to order your own so that you have it whenever you need it. (It’s fairly inexpensive.) Recommended equipment can be found here: http://meeting.psu.edu/camera

Q: What do I need to do to host an Adobe Connect session?
A:  University Libraries faculty and staff can contact one of the designated University Libraries Adobe Connect Meeting Creators listed at https://intranet.libraries.psu.edu/home/itech/training/tutorials/adobeconnectadmins.html.  See http://meeting.psu.edu/hosts for more instructions on hosting.

Q: Can MediaSite Live capture a remote presenter on Adobe Connect?
A: Yes. Make sure you do the following:

• Don’t use wireless internet connections. (Wireless may get bogged down by audio/video.)
• Have someone on site to keep the screen from hibernating.
• Have the person on site field the questions to the presenter through Adobe Connect’s chat.

Q: Where can I get training on Adobe Connect?
A: The following resources are available for Adobe Connect training:

• Users Guide: http://meeting.psu.edu/users
• Lynda.com: https://shib.lynda.com/Shibboleth.sso/InCommon?providerId=urn:mace:incommon:psu.edu&target=https://shib.lynda.com/InCommon
• ITS Training: https://register4its.psu.edu/catalog (https://register4its.psu.edu/catalog/rss.asp?Area=10 —via RSS feed)

Q: Whom can I contact for support?
A: ITS HelpDesk (http://helpdesk.psu.edu) is available for 24/7 support.  I-Tech can help University Libraries faculty and staff with your on-site issues during the workday. Please make sure you test your equipment and sessions in advance either in the meeting room set up for you or in the test meeting room at https://breeze.psu.edu/testmeetingroom.

Thanks to Heather Ross, Library Supervisor, Social Sciences Library, for suggesting this tip!